Privacy Policy

Last Updated: June 20, 2025

Mockinterviewspecialist.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Create an account
Book a mock interview session
Make a payment
Submit your resume or job description
Contact us with inquiries
Respond to surveys
Participate in promotions

This information may include:

Full name
Email address
Phone number
Mailing address
Payment information
Employment history
Professional qualifications
Career objectives

1.2 Non-Personal Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type
Operating system
Referring URLs
Pages visited
Time spent on pages
Links clicked
Other browsing information

2. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing and maintaining our services
Processing transactions and sending related information
Personalizing your experience on our website
Improving our website and services
Responding to your inquiries and providing customer support
Sending you promotional communications (with your consent)
Conducting research and analytics
Protecting our rights and investigating potential violations
Analyzing interview performance through consented biometric processing

3. Disclosure of Your Information

We may share your information in the following situations:

With service providers who perform services on our behalf
To comply with legal obligations
To protect and defend our rights and property
With business partners with your consent
With third parties in connection with a business transaction
With your consent or at your direction

4. Affiliate Data Sharing

We work with third-party affiliate networks that may receive pseudonymized user data through SHA-256 hashed identifiers. This enables us to improve our services and provide relevant offerings while protecting your identity. You can opt out of cross-platform tracking through your account settings.

5. Data Processing and Sub-Processors (GDPR Article 28 Compliance)

5.1 Subprocessor Management

We maintain a comprehensive list of approved sub-processors who process personal data on our behalf. All sub-processors are bound by data processing agreements that meet GDPR requirements.

5.2 Prior Notification System

We provide 30 days advance notice for:

Adding new sub-processors
Replacing existing sub-processors
Material changes to processing locations
Significant changes to processing purposes

5.3 Right to Object

Data subjects may object to new sub-processors within the 30-day notification period. If you object to a sub-processor change, you may:

Request alternative processing arrangements
Terminate services without penalty during the objection period
Export your data before service termination

5.4 Current Sub-Processors

Our current sub-processors include:

Cloud Infrastructure:

· Hostinger - Website hosting and data storage

· Google Analytics - Website usage analytics and user behavior tracking

· Google Tag Manager - Marketing tag management and conversion tracking

Communication Services:

Hostinger - Email delivery and marketing communications
Zoho - Video conferencing for interview sessions

Payment Processing:

PayPal - Payment processing and fraud detection

Analytics and Marketing:

Google Analytics - Website usage analytics
Facebook Pixel - Advertising and conversion tracking
Hotjar - User experience and heat mapping

Customer Support:

Zohodesk - Customer service and ticket management

5.5 Affiliate Network Partners

Note: Affiliate partners typically act as independent data controllers, not processors, and are covered under separate data sharing agreements rather than sub-processor arrangements.

5.6 Cross-Border Transfer Mechanisms

We ensure appropriate safeguards for international data transfers:

· Hostinger: EU-based hosting (Lithuania) - no international transfer required for EU data

· Google Analytics/Tag Manager: Protected by Google's EU-U.S. Data Privacy Framework (DPF) certification

· Additional services: Any future international processors will be evaluated for adequate data protection safeguards

5.7 Sub-Processor Audit Rights

Upon reasonable notice, we will provide:

Evidence of sub-processor compliance with data protection requirements
Results of our due diligence assessments
Copies of relevant data processing agreements (with confidential information redacted)

5.8 30-Day Advance Notification System

We provide California residents with 30 days advance written notice before:

Adding new sub-processors to our approved list
Replacing existing sub-processors
Making material changes to processing locations
Implementing significant changes to processing purposes

Notification will be sent via email to your registered address and posted prominently on our website at: mockinterviewspecialist.com/privacy-updates

5.9 Right to Object to Sub-Processor Changes

California residents may object to new sub-processors within the 30-day notification period. If you object, you may:

• Request alternative processing arrangements that don't involve the new sub-processor

• Terminate services without penalty during the objection period

• Export your data in CSV format before service termination

To exercise these rights, contact: admin@mockinterviewspecialist.com with subject line "Sub-Processor Objection".

6. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Biometric data is not collected during video interviews.

Specific Retention Periods:

Account information: Until account deletion or 7 years after last activity
Session recordings: 90 days for quality assurance
Payment data: As required by financial regulations (typically 7 years)
Marketing data: Until you unsubscribe or 3 years of inactivity
Biometric identifiers: Never stored

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate steps.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

Right to access your personal information
Right to correct inaccurate information
Right to request deletion of your information
Right to restrict or object to processing
Right to data portability
Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

11. GDPR Compliance for EU Users

For users in the European Union, we comply with Regulation (EU) 2016/679 (General Data Protection Regulation). Our GDPR compliance includes:

11.1 Limited Data Processing

We limit data processing to only what is necessary for service functionality and legitimate business interests.

11.2 Right to Erasure

You can request deletion of your personal data through our automated deletion portals or by contacting our Data Protection Officer.

11.3 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at: admin@mockinterviewspecialist.com

11.4 Legal Basis for Processing

We process your data based on:

Consent: For marketing communications
Contractual Necessity: For service delivery and payment processing
Legitimate Interests: For service improvement and fraud prevention
Legal Obligations: For compliance with applicable laws

11.5 Data Portability

You can request your data in CSV format by contacting us at: admin@mockinterviewspecialist.com

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information. For more information about these rights and how to exercise them, please contact us.

California-Specific Rights:

Right to know what personal information we collect
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

13. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country's laws. We ensure appropriate safeguards are in place for all international transfers.

14. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For detailed information, please see our Cookie Policy.

14.1 Global Privacy Control (GPC) Recognition

We automatically recognize and honor browser-based Global Privacy Control (GPC) signals as valid opt-out requests for California residents. When we detect a GPC signal from your browser:

We will cease sharing your personal information with third parties for valuable consideration within 15 business days
You will receive email confirmation that your GPC signal has been processed
The opt-out preference will remain active for at least 12 months
You can modify this preference at any time in your account settings

Learn more about GPC at: https://globalprivacycontrol.org/

15. Marketing Communications

You can opt out of receiving marketing communications from us by:

Following the unsubscribe instructions in our marketing emails
Contacting us directly at: admin@mockinterviewspecialist.com

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Notification of Material Changes:

Email notification to registered users
Prominent notice on our website
30-day notice period before changes take effect

17. Contact Us

If you have any questions or concerns about this Privacy Policy, or our data practices, please contact us at:

General Inquiries: admin@mockinterviewspecialist.com
GDPR/Data Protection Officer: admin@mockinterviewspecialist.com
Privacy Concerns: admin@mockinterviewspecialist.com
California Privacy Rights: admin@mockinterviewspecialist.com

Response Times:

General inquiries: 3 business days
GDPR requests: 30 days (may extend to 60 days for complex requests)
California privacy requests: 45 days
Data breach notifications: 72 hours (where legally required)

By using our services, you acknowledge that you have read and understood this Privacy Policy.